Contact Us

JESSIMOON has multiple offices worldwide. Our operation center address is: 4th Floor, Building 64, Xiazao Xincun, Longhua District, Shenzhen City, Guangdong Province, 518000, China. If you have any questions, comments or suggestions, feel free to contact us or email us at service@jessimoon.com.

Track your order: CLICK HERE

How to use our multiway jewelry: Our Tutorial

How to care for sterling silver jewelry: Care Instruction

Return & exchange request: CLICK HERE  (return and refund policy & instruction)

Repair & Other issues: 

We provide a one-year warranty for our products. Please fill in your order number and the corresponding email and phone number below, and provide necessary information so that we can efficiently solve the problem.